Service Design
The practice of planning and organizing people, infrastructure, communication, and material components of a service to improve its quality and the interaction between service providers and customers.
150 topics found for
“digital customization”
Lead Management
The process of tracking and managing potential customers from initial contact through to sale.
Omnichannel
A seamless and integrated customer experience across multiple channels, such as online, mobile, and in-store.
Objection Handling
The process of addressing and overcoming objections or concerns raised by prospects during the sales process.
Kano Model
A framework for prioritizing product features based on their impact on customer satisfaction, classifying features into categories such as basic, performance, and delight.
Vertical Market
A market in which vendors offer goods and services specific to an industry, trade, profession, or other group of customers with specialized needs.
Phygital
A blend of physical and digital experiences to create a cohesive user experience.
User Control
The ability of users to influence the behavior and outcomes of a system or product, allowing them to interact with it according to their preferences.
UBP
Unique Buying Proposition (UBP) is a statement that highlights the unique benefits and value a product or service offers to customers.