Mura
A Japanese word meaning inconsistency or variability in processes.
A Japanese word meaning inconsistency or variability in processes.
The principle that the more a metric is used to make decisions, the more it will be subject to corruption and distort the processes it is intended to monitor.
Marketing Qualified Lead (MQL) is a prospective customer who has shown interest in a company's product or service and meets specific criteria indicating a higher likelihood of becoming a customer.
Capability Maturity Model (CMM) is a framework for improving and optimizing processes within an organization.
The process of generating a broad set of ideas on a given topic, with no attempt to judge or evaluate them initially.
Voice of the Customer (VOC) is a process for capturing customers' expectations, preferences, and aversions.
The process of self-examination and adaptation in AI systems, where models evaluate and improve their own outputs or behaviors based on feedback.
Retrieval-Augmented Generation (RAG) is an AI approach that combines retrieval of relevant documents with generative models to produce accurate and contextually relevant responses.
A system where outputs are fed back into the process as inputs, allowing for continuous improvement based on user responses.