Stream-Aligned Team
A team structure focused on delivering value streams, often organized around a specific business capability or customer need.
18 topics found for
“customer-centric teams”
QFD
Quality Function Deployment (QFD) is a method used to transform customer needs into engineering characteristics for a product or service.
CEM
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
CSAT
CSAT (Customer Satisfaction) measures how products or services provided by a company meet or exceed customer expectations.
NPS
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a product or service to others.
CSM
CSM (Customer Success Management) is a business methodology focused on ensuring customers achieve their desired outcomes while using a product or service.
CRM
Customer Relationship Management (CRM) is a strategy for managing an organization's relationships and interactions with current and potential customers.
Relationship Intelligence
The use of data and insights to understand and manage relationships with customers and prospects.
POD
Product-Oriented Delivery (POD) is a methodology that focuses on organizing teams around products rather than projects.