Sandler Pain Funnel
A sales technique used to uncover a prospect's pain points through a series of targeted questions.
12 topics found for
“customer pain points”
CX
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.
Journey Map
A visual representation of the user or customer journey, highlighting key interactions, emotions, and pain points.
Customer Journey
The complete set of experiences that customers go through when interacting with a company, from initial contact to post-purchase.
Customer Empathy
The ability to understand and share the feelings of customers, crucial for creating user-centered designs and experiences.
CES
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
VOC
Voice of the Customer (VOC) is a process for capturing customers' expectations, preferences, and aversions.
Journey Mapping
A technique that visualizes the process users go through to achieve a goal with a product or service.
Pain Point SEO
A strategy that focuses on identifying and addressing the specific problems or "pain points" of users in order to improve search engine rankings and attract more targeted traffic.