PAC
Product Advisory Council (PAC) is a group of customers, industry experts, and stakeholders who provide feedback and guidance on a company's product strategy and development.
172 topics found for
“customer needs”
Omnichannel
A seamless and integrated customer experience across multiple channels, such as online, mobile, and in-store.
Product Enablement
The strategies and tools used to ensure that sales, marketing, and customer service teams have the necessary resources to effectively promote and support a product.
Lead Management
The process of tracking and managing potential customers from initial contact through to sale.
UCD
User-Centered Design (UCD) is an iterative design approach that focuses on understanding users' needs, preferences, and limitations throughout the design process.
IVR
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient.
Opportunity Scoring
A technique used to prioritize product features based on the potential impact on customer satisfaction and business goals.
Stream-Aligned Team
A team structure focused on delivering value streams, often organized around a specific business capability or customer need.
SLA
A Service Level Agreement (SLA) is a formal contract between a service provider and a customer that defines the level of service expected.