360-Degree Customer View
A comprehensive view of a customer that includes data from all interactions and touchpoints across the customer journey.
172 topics found for
“customer needs”
Customer Empathy
The ability to understand and share the feelings of customers, crucial for creating user-centered designs and experiences.
CEM
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
CAB
Customer Advisory Board (CAB) is a group of key customers who provide feedback and insights to a company to help guide its strategic decisions.
CX
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.
QFD
Quality Function Deployment (QFD) is a method used to transform customer needs into engineering characteristics for a product or service.
Sandler Pain Funnel
A sales technique used to uncover a prospect's pain points through a series of targeted questions.
Warm Lead
A potential customer who has shown interest in a product or service and is more likely to become a customer.
Prospect
A potential customer who has shown interest in a product or service but has not yet made a purchase.