Cross-Selling
The practice of selling additional products or services to an existing customer.
107 topics found for
“customer insights”
QFD
Quality Function Deployment (QFD) is a method used to transform customer needs into engineering characteristics for a product or service.
Converted Lead
A lead that has successfully become a customer.
Sandler Pain Funnel
A sales technique used to uncover a prospect's pain points through a series of targeted questions.
Feedback Management
The process of systematically collecting, analyzing, and acting on feedback from users to improve products and services.
Personalization
The process of tailoring a product or experience to meet the individual needs and preferences of users.
Predictive Analytics
The use of statistical techniques and algorithms to analyze historical data and make predictions about future outcomes.
Demographic
Statistical data relating to a particular population and groups within it.
Working Backwards
A product development approach where teams start with the desired customer experience and work backwards to determine what needs to be built to achieve that outcome.