CAB
Customer Advisory Board (CAB) is a group of key customers who provide feedback and insights to a company to help guide its strategic decisions.
43 topics found for
“customer feedback”
CSAT
CSAT (Customer Satisfaction) measures how products or services provided by a company meet or exceed customer expectations.
Customer Attrition
The loss of customers over a specific period, also known as customer churn.
Feedback Management
The process of systematically collecting, analyzing, and acting on feedback from users to improve products and services.
CEM
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
NPS
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a product or service to others.
VOC
Voice of the Customer (VOC) is a process for capturing customers' expectations, preferences, and aversions.
LTV
Lifetime Value (LTV) is a metric that estimates the total revenue a business can expect from a single customer account throughout their relationship.
CES
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.