Relationship Intelligence
The use of data and insights to understand and manage relationships with customers and prospects.
145 topics found for
“customer experiences”
First Touch
The initial interaction a customer has with a brand.
UX
User Experience (UX) refers to the overall experience of a person using a product, system, or service, encompassing all aspects of the end-user's interaction.
KYC
Know Your Customer (KYC) is a process used by businesses to verify the identity of their clients and assess potential risks of illegal intentions for the business relationship.
Multichannel Marketing
A marketing strategy that uses multiple channels to reach and engage customers, such as email, social media, and websites.
User Control
The ability of users to influence the behavior and outcomes of a system or product, allowing them to interact with it according to their preferences.
Expectation Effect
The phenomenon where individuals' expectations about a situation influence their actual experience of that situation.
Brand Image
The perception of a brand in the minds of consumers, shaped by interactions and experiences with the brand.
Retention Rate
The percentage of users who continue to use a product or service over a specified period, indicating user loyalty and engagement.