TTV
Time to Value (TTV) is a metric that measures the time it takes for a customer to realize the value of a product or service after purchase.
145 topics found for
“customer experiences”
Omnichannel
A seamless and integrated customer experience across multiple channels, such as online, mobile, and in-store.
Self Service Portal
A web-based interface that allows customers to find information and perform tasks without needing assistance from a customer service representative.
Journey Map
A visual representation of the user or customer journey, highlighting key interactions, emotions, and pain points.
Brand Touchpoint
Any interaction or communication between a brand and its audience.
Customer Self-Service
A system that allows customers to access information and perform tasks on their own without the need for assistance from customer service representatives.
Brand Experience
The totality of all interactions a customer has with a brand, shaping their overall perception and relationship with the brand.
Customer Loyalty
The likelihood that a customer will continue to buy from a particular company or brand over time.
Customer Conversion
The process of turning potential customers into paying customers, often measured by the conversion rate.