KPI
Key Performance Indicators (KPIs) are quantifiable measures used to evaluate the success of an organization, employee, or project in meeting objectives for performance.
145 topics found for
“customer experiences”
Pseudo Set Framing
The cognitive bias where people treat a set of items as more significant when they are perceived as a cohesive group.
Community Building
The process of creating or enhancing a community among individuals with common interests, goals, or values.
Emotional Intelligence
The ability to recognize, understand, and manage one's own emotions and the emotions of others.
Price Comparison Prevention
A dark pattern where practices are used to make it hard for users to compare prices with other options.
Gemba
A Japanese term meaning "the real place," used in Lean management to describe the place where value is created.
Truth Bias
The tendency for people to believe that others are telling the truth, leading to a general assumption of honesty in communication.
Pain Point SEO
A strategy that focuses on identifying and addressing the specific problems or "pain points" of users in order to improve search engine rankings and attract more targeted traffic.
c11y
Numeronym for the word "Compatibility" (C + 11 letters + Y), ensuring that systems, devices, or applications can operate together without conflict or need for modification.