Cold States
Emotional states where individuals are calm and rational, often contrasted with hot states where emotions run high.
145 topics found for
“customer experiences”
Subscription Trap
A dark pattern where it's easy to subscribe but very difficult to cancel the subscription.
CUI
Conversational User Interface (CUI) is a user interface designed to communicate with users in a conversational manner, often using natural language processing and AI.
Content-Based Filtering
A recommendation system technique that suggests items similar to those a user has shown interest in, based on item features.
Competitive Differentiator
A unique attribute, feature, or capability of a product, service, or brand that sets it apart from competitors in the market.
Cognitive Ease
The tendency for people to prefer things that are easy to think about and understand.
Discounted Utility
A concept in behavioral economics that describes how future benefits are perceived as less valuable than immediate ones.
Trick Cancellation
A dark pattern where the cancellation process is intentionally complicated to discourage users from canceling.
Social Proof
A psychological phenomenon where people follow the actions of others in an attempt to reflect correct behavior for a given situation.