IKEA Effect
The tendency for people to value products more highly if they have put effort into assembling them.
145 topics found for
“customer experiences”
Choice-Supportive Bias
The tendency to attribute positive qualities to one's own choices and downplay the negatives, enhancing post-decision satisfaction.
User Autonomy
The degree to which users feel they have control over their actions and decisions when interacting with a product or system.
Adaptive Interfaces
User interfaces that change in response to user behavior or preferences to improve usability and efficiency.
User Empowerment
The process of enabling users to take control of their interactions with a product or system, enhancing their confidence and satisfaction.
Pratfall effect
A psychological phenomenon where individuals are perceived as more likable if they make a mistake, provided they are generally competent.
Goldilocks Effect
The psychological phenomenon where people prefer options that are not too extreme, but just right.
Sales Pipeline
A visual representation of the stages a sales opportunity goes through, helping to track progress and forecast revenue.
Forced Continuity
A dark pattern where a free trial ends and the user is automatically charged without warning.