Customer Loyalty
The likelihood that a customer will continue to buy from a particular company or brand over time.
7 topics found for
“customer commitment”
Brand Promise
The commitment a brand makes to its customers about the quality and experience they can expect.
Brand Loyalty
The tendency of consumers to continuously purchase the same brand's products over time.
Foot-in-the-Door Technique
A persuasion strategy that involves getting a person to agree to a small request to increase the likelihood of agreeing to a larger request later.
Social Proof
A psychological phenomenon where people follow the actions of others in an attempt to reflect correct behavior for a given situation.
MVP
Minimum Viable Product (MVP) is a version of a product with just enough features to be usable by early customers who can then provide feedback for future product development.
Subscription Trap
A dark pattern where it's easy to subscribe but very difficult to cancel the subscription.