Customer Attrition
The loss of customers over a specific period, also known as customer churn.
10 topics found for
“customer churn”
CEM
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
Churn
The rate at which customers stop using a product or service, often used as a metric to measure customer retention.
Churn Rate
The percentage of customers who stop using a product or service during a specific time period.
MoT
Moment of Truth (MoT) refers to any instance where a customer interacts with a brand, product, or service in a way that leaves a significant impression.
CSM
CSM (Customer Success Management) is a business methodology focused on ensuring customers achieve their desired outcomes while using a product or service.
TTV
Time to Value (TTV) is a metric that measures the time it takes for a customer to realize the value of a product or service after purchase.
Brand Loyalty
The tendency of consumers to continuously purchase the same brand's products over time.
Retention Rate
The percentage of users who continue to use a product or service over a specified period, indicating user loyalty and engagement.