VOC
Voice of the Customer (VOC) is a process for capturing customers' expectations, preferences, and aversions.
184 topics found for
“business insights”
Competitive Landscape
The overall market environment in which a business operates, including the strengths and weaknesses of competitors.
CSAT
CSAT (Customer Satisfaction) measures how products or services provided by a company meet or exceed customer expectations.
Churn
The rate at which customers stop using a product or service, often used as a metric to measure customer retention.
Funnel Velocity
The speed at which leads move through the sales funnel.
UX
User Experience (UX) refers to the overall experience of a person using a product, system, or service, encompassing all aspects of the end-user's interaction.
Moneyball
The practice of using data analytics and metrics to make informed decisions, focusing on measurable outcomes and efficiency rather than intuition or traditional methods.
Test Marketing
A marketing strategy that involves releasing a product to a limited audience to evaluate its market performance before a full-scale launch.
Social Selling
The use of social media platforms to connect with prospects, build relationships, and ultimately drive sales.