IVR
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient.
32 topics found for
“automated interaction”
Chatbots
Computer programs designed to simulate conversation with human users, especially over the internet.
Voice Assistants
Software agents that can perform tasks or services for an individual based on verbal commands.
GPT
Generative Pre-trained Transformer (GPT) is a type of AI model that uses deep learning to generate human-like text based on given input.
Conversational AI
AI systems designed to communicate with users through natural language, enabling human-like interactions.
LLM
Large Language Model (LLM) is an advanced artificial intelligence system trained on vast amounts of text data to understand and generate human-like text.
Function Allocation
The process of determining which tasks should be performed by humans and which by machines in a system.
CRM
Customer Relationship Management (CRM) is a strategy for managing an organization's relationships and interactions with current and potential customers.
IoT
Internet of Things (IoT) refers to a network of interconnected physical devices embedded with electronics, software, sensors, and network connectivity, enabling them to collect and exchange data.