Self Service Portal
A web-based interface that allows customers to find information and perform tasks without needing assistance from a customer service representative.
A web-based interface that allows customers to find information and perform tasks without needing assistance from a customer service representative.
The mathematical study of waiting lines or queues.
An agile methodology focused on delivering value to the customer through principles such as eliminating waste, amplifying learning, and delivering as fast as possible.
A methodology that focuses on minimizing waste and maximizing value in business processes.
A sorting algorithm that distributes elements into a number of buckets, sorts each bucket individually, and then combines the buckets to get the sorted list.
A team responsible for developing and maintaining the foundational systems and services that support other teams and products.
Don't Repeat Yourself (DRY) is a software development principle for reducing repetition and redundancy.
Redundant, outdated, or unnecessary code or design elements that accumulate over time in a system.
Operations and processes that occur on a server rather than on the user's computer.