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A comprehensive view of a customer that includes data from all interactions and touchpoints across the customer journey.
Characteristics of big data defined as Volume, Velocity, Variety, Veracity, and Value.
Numeronym for the word "Accessibility" (A + 11 letters + Y), designing for ease of use by all people, ensuring equal access to those with disabilities.
The design of products, devices, services, or environments for people with disabilities or specific needs.
A model predicting the speed-accuracy trade-off in pointing tasks when using devices like a mouse, important for user interface design.
A decision-making strategy where individuals are prompted to make a choice rather than defaulting to a pre-set option.
A dark pattern where users' activities are tracked without their explicit consent or knowledge.
AI systems that can dynamically adjust their behavior based on new data or changes in the environment.
User interfaces that change in response to user behavior or preferences to improve usability and efficiency.
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